Moonshot Marketing

FAQ's

We provide a wide range of professional services to meet your needs. We promise to provide every service with a smile, and to your highest level of satisfaction.

How long does it usually take for our Moonshot Marketing team to build-out and launch campaigns?

Ad campaigns can take 5-7 business days to be completed. This timeframe is considered from the time all required assets (images, videos, etc.) are provided to our team (not from the time the order is placed to Moonshot Marketing , or from the time the onboarding documents are completed in the dashboard).

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How long does it take for revisions to be applied?

For an active campaign, each revision request can take up to one business day depending on the request. This means that if a request is submitted within business hours (but not towards the end of the business day), then the request should be completed the following business day. If the request is received outside of business hours (even if it's on the business day), the request may take up to the day after the following business day to complete.

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How often are changes/optimizations performed on active campaigns?

Maintenance and optimizations are performed a minimum of once a week. When we implement changes to a campaign, those changes will need time to run before we can judge their performance. Be aware that changes early on in a campaign will reset the learning phase and it's as if the ads started running from scratch when those changes are made. Please note that we need to give ads time to perform. Sometimes campaigns perform outright, but other times they can take a bit of time to hit a good stride. This is especially true for accounts that have never advertised before.

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Will I receive reporting for the active campaigns?

As part of our Social Media Advertising services, we offer weekly optimization breakdowns which are sent to you in our communications platform. Besides that, we have the dashboard available to you as our client 24/7 (the dashboard's purpose is to replace many of the needs of actual reporting). If you need any type of other data, you can visit the Facebook Ads accounts on your end to see that data.

In addition, included in your service will be a Weekly Optimization Report delivered to you via email.

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Interested in our services? We’re here to help!

We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.

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